Privacy policy
Last updated: 14.01.2025
This Privacy Policy outlines how Auvrey (referred to as the "Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from https://auvrey.com (the "Site") or interact with us in other ways (collectively, the "Services"). In this Privacy Policy, "you" and "your" refer to you, the user of the Services, whether you're a customer, website visitor, or any other individual whose information we collect in accordance with this Privacy Policy.
Please take the time to carefully read this Privacy Policy. By using and accessing the Services, you consent to the collection, use, and disclosure of your information as outlined here. If you do not agree with this Privacy Policy, please refrain from using or accessing any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally, including to reflect changes in our practices or due to operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, with the "Last updated" date reflecting the changes, and any other steps required by applicable law will be followed.
How We Collect and Use Your Personal Information
To offer the Services, we gather and have collected personal information about you from various sources, as detailed below. The information we collect and use may vary depending on how you engage with us.
In addition to the specific uses described below, we may also use the information we gather to communicate with you, deliver the Services, comply with legal requirements, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users and others.
What Personal Information We Collect
The types of personal information we collect from you depend on how you engage with our Site and use our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be linked to you. The following sections detail the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you directly submit to us via our Services may include:
- Basic contact details like your name, address, phone number, and email address.
- Order details such as your name, billing address, shipping address, payment information, email address, and phone number.
- Account details, including your username, password, and security questions.
- Shopping details like the items you view, add to your cart, or wishlist.
- Customer support information, which includes the details you share in communications with us, such as messages through the Services.
Some features of the Services may require you to provide specific information about yourself. While you can choose not to provide certain details, doing so may prevent you from accessing certain features.
Information We Collect through Cookies
We also automatically gather certain information about how you interact with the Services ("Usage Data"). To do this, we use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include data about how you access and use our Site, your account, device information, browser details, network information, IP address, and interactions with the Services.
Information We Obtain from Third Parties
We may also receive information about you from third parties, including vendors and service providers who may gather information on our behalf, such as:
- Companies that support our Site and Services, like Shopify.
- Payment processors who handle your payment details (e.g., bank account, credit or debit card information, billing address) to process payments for your orders and provide requested products or services.
- When you visit our Site, open or click on our emails, or interact with our Services or ads, we or third parties may collect certain information using online tracking technologies like pixels, web beacons, and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties and are not liable for their policies or practices. For more details, please see the section "Third Party Websites and Links."
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to deliver the Services and perform our contract with you, such as processing payments, fulfilling orders, sending account-related notifications, managing your account, handling shipping, and facilitating returns and exchanges.
- Marketing and Advertising: We use your personal data for marketing purposes, including sending promotional communications via email, text, or mail, and displaying targeted advertisements. This also involves using your information to personalize your experience and advertising on our Site and other websites.
- Security and Fraud Prevention: We use your personal information to detect and address potential fraudulent, illegal, or malicious activity. You are responsible for keeping your account details secure, and we recommend not sharing your username, password, or access details.
- Communication: We use your personal information to offer customer support and improve our Services, in our legitimate interest to be responsive and maintain our relationship with you.
Cookies
We use Cookies on our Site to enhance and improve your experience (such as remembering preferences and actions), run analytics, and better understand user interaction with the Services. Cookies are also used by third parties we work with to personalize services, products, and ads on our Site and other websites. Most browsers accept Cookies by default, but you can choose to block or delete them via your browser settings. Keep in mind that blocking Cookies may impact your user experience.
How We Disclose Personal Information
In certain cases, we may disclose your personal information to third parties for legitimate reasons, including:
- Vendors and service providers (such as IT management, payment processing, fulfillment, and data analytics).
- Business and marketing partners, including Shopify, to offer services and marketing.
- With your consent or instruction, such as when shipping products or using social media login integrations.
- Within our corporate group or affiliates in the course of business operations.
- During business transactions like mergers or compliance with legal obligations (e.g., subpoenas, search warrants), or to protect the Services, our rights, and the rights of users.
We may disclose personal information to third parties for the purposes mentioned in the "How We Collect and Use Your Personal Information" section.
User-Generated Content
If you post product reviews or other content publicly on the Services, it will be accessible to others. We do not control who can access this content and are not responsible for its security or how third parties use it.
Third-Party Websites and Links
Our Site may contain links to third-party websites. If you visit these sites, you should review their privacy policies. We are not responsible for the security or accuracy of these third-party sites, and their inclusion on our Site does not imply endorsement.
Children's Data
Our Services are not intended for children, and we do not knowingly collect information about children. If you are a parent or guardian of a child who has provided personal data to us, please contact us to request its deletion.
Security and Retention of Your Information
While no security measures are entirely foolproof, we strive to protect your data. We recommend not using unsecured channels to send sensitive information.
We retain your personal information as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you reside, you may have rights related to your personal information, including:
- Right to Access / Know: Request access to the personal information we hold about you.
- Right to Delete: Request deletion of your personal information.
- Right to Correct: Request corrections to inaccurate data.
- Right of Portability: Request a copy of your personal information and transfer it to another party.
- Restriction of Processing: Request limits on how we process your data.
- Withdrawal of Consent: If we rely on consent to process your data, you can withdraw it.
- Managing Communication Preferences: You can opt out of promotional emails at any time.
You may exercise these rights through our Site or by contacting us.
Complaints
If you have concerns about how we handle your personal information, please contact us. If you're dissatisfied with our response, you may appeal or file a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside your home country, including in the United States. If you're in Europe, we use mechanisms like Standard Contractual Clauses for data transfers.
Contact
If you have any questions about our privacy practices or would like to exercise your rights, please email us at auvreybrand@hotmail.com.